If a customer voices a complaint about food taste and temperature, some restaurants always provide a complimentary meal. This represents
A)a standard decision.
B)a decision rule.
C)a nonprogrammed decision.
D)experience.
E)cognitive dissonance.

Question

Quizplus · Accepted Answer

Providing a complimentary meal in response to a customer complaint about food taste and temperature represents a decision rule. This is a predetermined response to a specific type of situation that the restaurant has established as their standard protocol.

If a Customer Voices a Complaint About Food Taste and Temperature