At True Colors, Inc., the sales representatives often argue with the production employees because promised orders are often behind schedule. The production employees claim the sales representatives frequently fail to submit orders until they are already past due. The sales representatives and the production employees are experiencing

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Quizplus · Accepted Answer

The conflict between the sales representatives and production employees is an example of intergroup conflict. The two groups are different departments within the same organization and are in conflict with each other due to differences in priorities and communication issues. The conflict is not between the organization and its environment, nor is it about competition for scarce resources. It is also not interpersonal conflict between individuals, but rather a conflict between two groups within the organization. There is no such thing as "representative conflict."