Amina Received Her Human Resources Diploma Last Year, and Has

Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text-messaging, instant-messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina’s position requires that she create documents, often posting them to the company human resources website, and make presentations about human resources policies and procedures at company meetings.
-When she is speaking, whether to an individual or a group, Amina often checks to see whether her audience seems to be paying attention. She sometimes repeats key ideas and asks questions to check for understanding. She appears to be adjusting her communication based on a finding by communication researchers discussed in the textbook. Which finding is that?

A) Most of us have developed listening habits that allow us to take in and process about 25% of what a speaker says.
B) Physical barriers can impede effective listening.
C) Many of us like to "grandstand"-we prefer speaking to listening.
D) It can be hard to focus on a message when we are distracted by such things as the speaker's wardrobe, physical appearance, or mannerisms.