Which of the Following Is an Important Difference Between a Routine

Which of the following is an important difference between a routine claim message and a persuasive claim message?

A) It's more important to consider the effect of a persuasive claim message on the reader than it is for a persuasive claim request.
B) A routine claim message generally requires the writer to use the indirect strategy, while a persuasive claim request is generally more effective when it uses the direct strategy.
C) A routine claim message generally states immediately what the writer wants and when he/she wants it, while a persuasive claim request does this near the end of the message.
D) A routine claim message usually spends more time reducing resistance and proving that a claim is valid than a persuasive claim message.