Cassandra will be writing a bad-news letter to a customer and wants to follow the four-part indirect plan.In what order should she organize her letter?
A)Bad news,reasons,buffer,closing
B)Buffer,bad news,reasons,closing
C)Buffer,reasons,bad news,closing
D)Reasons,bad news,buffer,closing

Question

Quizplus · Accepted Answer

The best option is to organize the letter in the following order:
- Buffer: Begin the letter with something positive or neutral to reduce the shock of the bad news.
- Reasons: Provide a clear and honest explanation for the bad news.
- Bad News: Deliver the bad news in a respectful and empathetic tone.
- Closing: End the letter with a positive note, offering assistance or alternatives if possible. This helps to leave a good impression and maintain a positive relationship with the customer.

Cassandra Will Be Writing a Bad-News Letter to a Customer