Wesley has included this opening statement in a bad-news message to a client: We both realize that the current economic downturn has resulted in lower stock prices.What kind of buffer is this?
A)Compliment
B)Agreement
C)Appreciation
D)Best news

Question

Quizplus · Accepted Answer

This is an example of agreement buffer, as Wesley is acknowledging that both parties are aware of the current economic situation.

Wesley Has Included This Opening Statement in a Bad-News Message