You're not sure how your reader will react to the bad news you will be delivering.What should you do?
A)Organize the bad-news message using the direct strategy.
B)Organize the bad-news message using the indirect strategy.
C)Send the bad news via e-mail.
D)Call the reader to confirm what her reaction will be before writing the message.

Question

Quizplus · Accepted Answer

If you are unsure how the reader will react, it is best to use the indirect strategy so that the reader has time to process the situation before receiving the bad news. This will also allow you to provide additional information and soften the blow. Using the direct strategy may cause the reader to react negatively or become defensive, which could be avoided by using the indirect strategy.

You're Not Sure How Your Reader Will React to the Bad