Which is the most effective statement in a letter to a customer denying a claim?
A)If you had followed the instructions,you wouldn't have overheated the battery pack.
B)You can purchase a replacement battery pack at a 30 percent discount.
C)Per company policy,we are unable to replace battery packs that have been damaged due to customer misuse.
D)We apologize,but,unfortunately,we cannot replace your battery pack at this time.

Question

Quizplus · Accepted Answer

Offering a discount on a replacement shows empathy and provides a constructive solution, maintaining a positive relationship with the customer despite denying the claim.

Which Is the Most Effective Statement in a Letter to a Customer