What statement about delivering bad news within an organization is most accurate?
A)A tactful tone is useful when communicating bad news within organizations.
B)Bad news within organizations should always be delivered using the direct organizational pattern.
C)Generally,bad news within organizations is better received when the reasons are given after the bad news.
D)Bad news within organizations should always be delivered in writing.

Question

Quizplus · Accepted Answer

A tactful tone can help soften the impact of bad news and can also help preserve relationships within the organization. It is important to be empathetic and understanding when delivering bad news.

Answer: C
 Giving reasons before delivering bad news can actually raise false hopes and make the bad news harder to accept. Providing reasons after delivering bad news can help the receiver understand the situation and might also help in finding a solution.

Therefore, the best choices are A and C.

What Statement About Delivering Bad News Within an Organization Is