Deborah must deny a request made by one of her employees.The most effective statement in a bad-news message denying this request would be
A)No,you may not be reimbursed for the extra night you stayed after the conference ended.
B)We are so sorry that we are unable to reimburse you for the extra night you stayed after the conference ended.
C)Although your extra night cannot be reimbursed,we will process the remainder of your expense claim immediately.
D)Please be advised that your extra night stay is not reimbursable.

Question

Quizplus · Accepted Answer

Choice C effectively denies the request for reimbursement but also shows empathy by promising to process the remainder of the expense claim immediately. It also does not use negative language like "no" or "not reimbursable," which can come across as harsh or abrasive.

Deborah Must Deny a Request Made by One of Her