One reason that customers leave complaint messages on social networking sites such as Facebook and Twitter is that they may receive faster responses to online postes and tweets than to customer service calls.

Question

Quizplus · Accepted Answer

This is because social media platforms are monitored regularly, and companies strive to respond quickly to maintain their reputation online. However, it may not always be the case, and some companies may have slower response times on social media as well.

One Reason That Customers Leave Complaint Messages on Social Networking