Which of the following situations would require a persuasive claim or complaint letter?
A)Melanie noticed that the charger cord for her Samsung Galaxy smartphone that she purchased last month is starting to split.
B)Gus ordered business cards that were printed on the wrong color of cardstock.
C)Chelsea's transmission failed two months after her car warranty expired.
D)Mike's December credit card statement contains a $65 charge that he didn't make.

Question

Which of the following situations would require a persuasive claim or complaint letter? 
A)Melanie noticed that the charger cord for her Samsung Galaxy smartphone that she purchased last month is starting to split.
B)Gus ordered business cards that were printed on the wrong color of cardstock.
C)Chelsea's transmission failed two months after her car warranty expired.
D)Mike's December credit card statement contains a $65 charge that he didn't make.

Quizplus · Accepted Answer

A persuasive claim or complaint letter is needed when the situation is not straightforward or when the company is not obligated to fulfill the request. In Chelsea's case, the warranty has expired, so she would need to persuade the company to cover the transmission failure.

Which of the Following Situations Would Require a Persuasive Claim