If a nonsmoker dines in a restaurant without a no-smoking section,then the overall quality of service experienced by the nonsmoking customer probably declines.This is an example of which of the following service characteristics?

Question

Quizplus · Accepted Answer

Inseparability refers to the fact that services are produced and consumed simultaneously, and the presence of smoking affects the nonsmoker's experience, demonstrating how the service environment impacts the service quality.

If a Nonsmoker Dines in a Restaurant Without a No-Smoking