As they walk to the car, Erin tells her sales representative, Joachin, that they may need to modify the price structure they just presented to the prospect. Erin bases her statement on the way the prospect folded his arms when Joachin quoted him the prices on the new system. Joachin says he didn't notice. Erin recommends a book on ____ communication to Joachin.

Question

Quizplus · Accepted Answer

Erin noticed the prospect's body language, specifically the way he folded his arms, which falls under kinesic communication. Therefore, Erin recommends a book on kinesic communication to Joachin.

As They Walk to the Car, Erin Tells Her Sales