A strong value chain can help a firm deliver extra value to its customers. Which of the following elements is part of a firm's value chain?

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Quizplus · Accepted Answer

The value chain consists of all the activities and processes a company goes through to deliver a product or service to the customer. This includes activities such as product design, procurement of raw materials, production, marketing, and distribution. Intermediaries play a crucial role in the value chain as they bridge the gap between producers and consumers. Service and warranty offerings help to enhance customer satisfaction and loyalty. Warehousing and transport capability ensure that the products are stored and delivered efficiently to the customers. All of these activities are part of a firm's value chain.

A Strong Value Chain Can Help a Firm Deliver Extra