A department store decides to use "secret shoppers" at unannounced times to test for service quality among its personnel.Store personnel are rewarded for providing excellent customer service.Which reinforcement schedule has been used in this situation?
A) Fixed-ratio reinforcement
B) Fixed-interval reinforcement
C) Variable-frequency reinforcement
D) Variable-interval reinforcement

Question

Quizplus · Accepted Answer

The use of secret shoppers at unannounced times suggests a variable-interval reinforcement schedule. This is because reinforcement (in the form of rewards for excellent customer service) is provided after an unknown or variable amount of time has passed.

A Department Store Decides to Use "Secret Shoppers" at Unannounced