Scenario 8-2
A new call centre, Quantum Inc., is hiring individuals with call centre telephone experience and skills.The minimum qualifications are a Grade 12 diploma.Applicants must possess the ability to learn new skills and adapt to new situations.Turnover in the call centre industry is very high, so the CEO of Quantum wants the company's testing process to ensure that Quantum hires the most qualified applicants for the positions.
-Refer to Scenario 8-2.How would Quantum Inc.determine an applicant's minimum educational qualifications
A)It would screen for school transcripts or certificates.
B)It would use an aptitude test.
C)It would perform a reference check.
D)It would use an employment interview.

Question

Quizplus · Accepted Answer

Screening for school transcripts or certificates is the most effective method for determining an applicant's minimum educational qualification. This allows the company to ensure that the applicant has the required Grade 12 diploma as mentioned in the scenario.

Scenario 8-2 a New Call Centre, Quantum Inc., Is Hiring Individuals with Individuals