An ineffective method of responding to a visitor's complaint regarding his wife's care from the previous day (your day off)would involve:
A)listening carefully and attentively to what the person is saying.
B)refraining from eating or chewing gum while communicating.
C)asking pertinent objective questions and gathering as many facts as possible.
D)responding with statements such as,"I was not here yesterday," or "I'm not responsible for things like that."

Question

Quizplus · Accepted Answer

Respond to the complaint appropriately.Respond verbally with such phrases as,"I understand what you are telling me," or "I understand how you feel." Do not respond defensively with statements such as,"I wasn't here yesterday," or "That's not my job."

An Ineffective Method of Responding to a Visitor's Complaint Regarding