The five-step problem-solving model is frequently used to find both the cause of and the solution to a problem.The following problem was discussed at a staff meeting: During shift change report,patient call lights go unanswered for an unacceptable length of time.This fits within which step of the five-step problem-solving model?
A)Identify which employee should be written up for objectionable behaviors.
B)Identify and analyze the problem.
C)Evaluate the plan after it has been in place for a given time.
D)Identify alternative plans for a solution.

Question

Quizplus · Accepted Answer

Identifying and analyzing the problem is the first step in the five-step problem-solving mode.The HUC often is asked to serve on a committee to solve quality improvement problems involving nursing unit clerical processes.

The Five-Step Problem-Solving Model Is Frequently Used to Find Both