One research study of TQM successes and failures concluded that a key ingredient in TQM programs is
A) effective communication in all levels of management.
B) excellent customer satisfaction.
C) top management.
D) formidable manufacturing practices.
E) respected lower level employees.

Question

Quizplus · Accepted Answer

The research study concluded that top management is a key ingredient in TQM programs. This is because TQM requires strong leadership and commitment from top management to implement and sustain the practices throughout the organization. Effective communication, customer satisfaction, and respected lower level employees are also important factors, but they are not as critical as top management commitment. Formidable manufacturing practices may contribute to TQM success, but they are not a key ingredient on their own.

One Research Study of TQM Successes and Failures Concluded That