The balanced scorecard approach to evaluation and control assigns to each goal/objective in an area one or more measures that are each essential for achieving a desired strategic option.These measures are called
A)critical success factors.
B)key performance measures.
C)strategic factors.
D)behavioral measures.
E)responsibility centers.

Question

Quizplus · Accepted Answer

The measures assigned to each goal/objective in the balanced scorecard approach are called key performance measures. Critical success factors and strategic factors are related concepts but not exactly the same as key performance measures. Behavioral measures and responsibility centers are also not the same as key performance measures in the balanced scorecard approach.

The Balanced Scorecard Approach to Evaluation and Control Assigns to Each