You and Your Family Relocate to Another State Because Your

You and your family relocate to another state because your spouse is transferred. Once there, you find that the population of the state has more cultural diversity and a higher rate of poverty than anywhere else you have lived. You take a clinical dental hygiene position in a corporate dental clinic. After your first week on the job, you realize that your patient population is primarily of a lower socioeconomic status than you have experienced in the past and most of the children are on Medicaid. You begin to learn more about the population of your state, their culture, and cultural issues in general.
-As you conduct your research, you realize that the dental clinic where you work has some policies and practices in place that do not reflect what you are learning about culturally competent patient care. You also find national guidelines to help organizations develop policies that ensure they are culturally competent, which you would like to share with the managers of your clinic. All of the following EXCEPT one are national guidelines to ensure cultural competence of an organization. Which one is the EXCEPTION?

A) Provide easy-to-understand print and multimedia materials and signage in the languages commonly used by the population served
B) Hire only healthcare workers who can demonstrate cultural competence by passing a test
C) Create conflict and grievance resolution processes that are culturally and linguistically appropriate
D) Conduct ongoing assessments of the organization's cultural competence