The Japanese believe that successful total quality management can be achieved by going to the one True source of information called the ________.

Question

Quizplus · Accepted Answer

The term "gemba" in Japanese means "the actual place" or "the place where work is done". It refers to the idea that the best source of information for improving a process comes from observing it firsthand at the place where it takes place. This principle is a key aspect of Total Quality Management (TQM) and is highly valued in Japanese business culture. Options A, C, and D are not relevant to this concept.

The Japanese Believe That Successful Total Quality Management Can Be