The Japanese approach to quality is total quality management (TQM), which stresses which of the following principles?

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Quizplus · Accepted Answer

The Japanese approach to quality is based on Total Quality Management (TQM), which emphasizes continuous improvements, customer satisfaction, and employee involvement. This means that employees at all levels are encouraged to contribute to improving the quality of products and services, with a focus on meeting or exceeding customer expectations. Japanese companies also place a strong emphasis on teamwork and collaboration, as well as on the use of quality control tools and techniques to identify and solve problems. Commitment to international quality standards may be a part of TQM, but it is not a primary principle of the Japanese approach to quality. Similarly, while warranties may be used to ensure customer satisfaction, they are not a core principle of TQM.

The Japanese Approach to Quality Is Total Quality Management (TQM)