A state motor vehicles agency that is interested in serving the public might choose to measure ________.
A)total revenue rather than customer wait time
B)total customers rather than total revenue
C)customer wait time rather than total customers
D)employee turnover rather than customer wait time

Question

Quizplus · Accepted Answer

A state motor vehicles agency that is interested in serving the public should measure customer wait time. This is because long wait times can lead to frustration and dissatisfaction among customers. By measuring the customer wait time, the agency can take steps to reduce wait times and improve customer satisfaction. Total revenue and total customers may not give a complete picture of how well the agency is serving the public, while employee turnover may be an internal metric that is not directly related to customer service.

A State Motor Vehicles Agency That Is Interested in Serving