Courtesy and timeliness are measures of ________.
A)product quality
B)service quality
C)product appeal
D)service cost

Question

Quizplus · Accepted Answer

Courtesy and timeliness are both aspects of customer service quality, which focuses on the level of service provided to customers. Product quality, product appeal, and service cost are all separate measures that do not necessarily overlap with courtesy and timeliness.

Courtesy and Timeliness Are Measures of ________