Norm, the president of the heating and air conditioning division of his company, establishes a vision for his division that includes the idea of creating comfortable internal environments for thousands of workers. In the process of establishing this vision, Norm is engaging in the leadership behavior of ________.

Question

Quizplus · Accepted Answer

Norm is engaging in the leadership behavior of direction setting by establishing a vision that outlines the direction and purpose of his division. Giving frequent feedback, setting high expectations, and being a servant leader are all important leadership behaviors, but they do not directly apply to Norm's act of establishing a vision.

Norm, the President of the Heating and Air Conditioning Division