Emergency nurse Candace has to take care of a convicted serial killer who has been brought into the emergency room. Her professional role requires that she smiles and give reassurance as she tends to the wounded killer. Candace will most likely experience emotional labor.

Question

Quizplus · Accepted Answer

Emotional labor refers to the process of managing one's emotions and expressions to meet the expectations of a particular job or role. In this case, Candace is expected to provide care and comfort to the convicted serial killer despite the potential discomfort, fear, or disgust she may feel towards him. This requires her to regulate her emotions to avoid showing any negative emotions towards the patient.

Emergency Nurse Candace Has to Take Care of a Convicted