The president of University National Bank in Palo Alto, California has his office on the main floor of the bank just off the lobby, and his door is always open unless he is in a private meeting. This represents a physical manifestation of the company's culture.

Question

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Organizational culture is the characteristic values, traditions, and behaviors a company's employees share. The firm's culture should therefore send clear signals about what is and isn't acceptable behavior, such as leaving office doors open.

The President of University National Bank in Palo Alto, California