Call centers that service customers for firms like software and computer hardware companies are increasingly using employees in India to staff the telephones. This is an example of ________.
A)outsourcing
B)offshoring
C)downsizing
D)international staffing

Question

Quizplus · Accepted Answer

B)Offshoring means having local employees abroad do jobs that the firm's domestic employees previously did in-house. Offshoring is a popular staffing option, especially for call centers.

Call Centers That Service Customers for Firms Like Software and Computer