Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans. This is an example of a(n)________.
A)audiovisual-based training method
B)electronic performance support system
C)intelligent tutoring system
D)computer-based training module

Question

Quizplus · Accepted Answer

B)Electronic performance support systems (EPSS)are computerized tools and displays that automate training, documentation, and phone support. In this example, a client calling the travel service is asked questions that are prompted by an EPSS to take both the client and travel agent step-by-step, through an analytical sequence.

Travel Agents at Apollo Travel Services Follow a Computer Program