Employee behaviours that extend beyond normal job duties
A)should be discouraged by organizational leaders.
B)are common in small businesses but never occur in large firms.
C)are usually performed by people with low conscientiousness.
D)are called organizational citizenship.
E)are the most important characteristics of people with an external locus of control.

Question

Quizplus · Accepted Answer

Employee behaviours that extend beyond normal job duties are called organizational citizenship. These actions are voluntary and are not necessarily part of an employee's job description, but they contribute to the overall success of the organization. Research indicates that organizational citizenship behaviors can have a positive impact on job satisfaction, team effectiveness, and overall organizational performance. They should be encouraged by organizational leaders rather than discouraged.

Employee Behaviours That Extend Beyond Normal Job Duties