In organizational settings, empathy
A)has both a cognitive and emotional component.
B)has both a cognitive and emotional component and improves sensitivity to the external causes of another person's behaviour and results.
C)can reduce the likelihood of fundamental attribution error.
D)improves sensitivity to the external causes of another person's behaviour and results.
E)is not relevant.

Question

Quizplus · Accepted Answer

Empathy in organizational settings involves both a cognitive and emotional component, which can improve sensitivity to external causes of another person's behavior and results. This can help reduce the likelihood of fundamental attribution error, where individuals tend to overemphasize personal characteristics and fail to consider environmental factors when evaluating someone else's behavior. Therefore, option B is the best choice.

In Organizational Settings, Empathy