Emotional dissonance is
A)the emotion people experience when they are dissatisfied with their paycheque and the main source of ethical conduct in organizational settings.
B)present whenever emotional labour is not required in the job.
C)the emotion people experience when they are dissatisfied with their paycheque.
D)a significant cause of stress and job burnout.
E)the main source of ethical conduct in organizational settings.

Question

Quizplus · Accepted Answer

Emotional dissonance refers to the conflict between the emotions an individual feels and the emotions they express, particularly in a work setting. This can be a significant source of stress and job burnout as employees may feel compelled to suppress their true emotions in order to meet organizational expectations, leading to feelings of inauthenticity or emotional exhaustion. None of the other options accurately describe emotional dissonance.

Emotional Dissonance Is