Sales Management at Noble Printing Is Planning a Training Program

Sales management at Noble Printing is planning a training program to improve the performance of its sales force. Which of the following should definitely be included in the training sessions?

A) tests to identify the personality traits of members of the sales force
B) tests to measure the analytic and organizational skills of the sales force
C) information about the marketing strategies used by other printing companies
D) time-and-duty analysis for each salesperson
E) instructions on completing expense reports