The success of the Tom Dennis Ford dealership has been built largely on return customers and word-of-mouth recommendations.The majority of sales are made to customers who have purchased a vehicle at the dealership before or who know someone who had a positive experience purchasing a vehicle there.The sales force at the Tom Dennis Ford dealership most likely knows that using high-pressure selling does not work if the dealership wants to ________.

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The sentence states that the success of the dealership is built on return customers and word-of-mouth recommendations. Therefore, the sales force likely understands that using high-pressure selling tactics would not be beneficial for building long-term relationships with customers.

The Success of the Tom Dennis Ford Dealership Has Been