A large retail organization previously divided work among its four employee-benefits staff into distinct specializations. One person answered all questions about superannuation (pension plans), another answered all questions about various forms of paid time off (e.g. vacations), and so on. These jobs were recently restructured so that each person answers all questions for people in a particular geographic area. For example, one staff member is responsible for all employee-benefits inquiries from anyone in a particular geographic region. This job restructuring is an example of:
A)job rotation
B)self-leadership
C)scientific management
D)job enrichment
E)job specialization

Question

Quizplus · Accepted Answer

The restructuring of the employee-benefits staff to have each person responsible for all questions in a particular geographic area is an example of job enrichment. Job enrichment involves giving employees more autonomy and responsibility in their jobs, which can increase job satisfaction and motivation. This restructuring allows each employee to have more control over their workload and to develop deeper relationships with the employees they serve, which can lead to increased job satisfaction. It is not job rotation, self-leadership, scientific management, or job specialization.

A Large Retail Organization Previously Divided Work Among Its Four