A Customer Service Agent for a National Car Rental Business

A customer service agent for a national car rental business has access to the company's intranet,which provides performance reports,shared work documents,contact information and detailed information about customers.Which of the following is this access most likely to enable him to do,during interactions with customers?

A) analyse primary data
B) use data mining techniques
C) share information with value-network members
D) reward customer loyalty with an upgrade or discount
E) evaluate marketing intelligence