Many people today do not understand dining-out etiquette-that is,which piece of cutlery to use in a multiple course banquet,how to eat special foods such as whole fish or strawberries,or how to butter a dinner roll.To provide this etiquette knowledge for business professionals,many companies are hiring a service that offers short,one-day courses in table etiquette.Use the four characteristics of service to describe this service and provide one method that can be used to reduce the problems associated with each characteristic.
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