Maintenance employees and drivers at ABC Bus Company were constantly bickering with each other. However, the conflict subsided when another bus company opened for business to compete with ABC, and ABC executives warned employees that the competitor could force lay-offs at ABC if productivity and customer service didn't improve. Which of the following conflict management strategies was operating here?

Question

Quizplus · Accepted Answer

The company introduced superordinate goals for both parties. The threat of competition forcing lay-offs at ABC created a superordinate goal for both maintenance employees and drivers to work together to improve productivity and customer service in order to maintain job security. This helped to subside the conflict between the two groups.

Maintenance Employees and Drivers at ABC Bus Company Were Constantly