According to Chester Barnard's research at AT&T in the early 20th century, ______ and not just rules and regulations are central to understanding bureaucracy.

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Chester Barnard's research at AT&T in the early 20th century showed that people are central to understanding bureaucracy, not just rules and regulations. He emphasized the importance of understanding human behavior, motivation, and communication within organizational structures.

According to Chester Barnard's Research at AT&T in the Early