When making claims or requesting adjustments,what should be included in the opening?
A)An apology for the inconvenience caused
B)A straightforward statement of the problem
C)A neutral buffer statement
D)An expression of your anger and frustration
E)A complete and specific explanation of the details of the problem

Question

Quizplus · Accepted Answer

B)If you're dissatisfied with a company's product or service, you can opt to make a claim or request an adjustment. In most cases, and especially in your first message, assume that a fair adjustment will be made and use a direct request. Open with a straightforward statement of the problem.

When Making Claims or Requesting Adjustments,what Should Be Included in the Opening