A policy change is an example of what type of message?
A) Goodwill messages
B) Answers to routine requests
C) Claims and adjustment requests
D) Good-news announcements
E) Routine informational messages
Correct Answer:
Verified
Q74: When having to convey negative information in
Q75: Discuss a strategy for using routine and
Q76: When granting the claim when the customer
Q77: If negative news is likely to be
Q78: When responding to a customer complaint,the best
Q80: When dealing with disappointing information,it is best
Q81: When attempting to write a positive message,what
Q82: The opening of routine messages can be
Q83: Which of the following routine messages is
Q84: Personal messages such as condolence letters and
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