Discuss the reasons why a writer should,or should not; include an apology when using the direct format for a negative news message.
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Q17: When writing a negative message,wording should be
Q18: When writing negative news,what should follow the
Q19: When delivering negative news using the direct
Q20: When using the indirect approach to deliver
Q21: Discuss the advantages of using direct format
Q23: Which of the following helps to create
Q24: An apology can be simply an expression
Q25: Which of the following is least effective
Q26: How should a message that was developed
Q27: When giving reasons for the decision,how should
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