Which of the following is a goal when handling bad news about transactions?
A)Stating your reasons as carefully as possible
B)Stating your reasons as positively as possible
C)Stating the bad news as clearly as possible
D)Explaining how you plan to resolve the situation as clearly as possible
E)Avoiding details about the situation as much as possible

Question

Quizplus · Accepted Answer

D)Bad news about transactions is always unwelcome and usually unexpected. When you send such messages, you have three goals: (1)modify the customer's expectations, (2)explain how you plan to resolve the situation, and (3)repair whatever damage might have been done to the business relationship.

Which of the Following Is a Goal When Handling Bad