Being verbally abused by a customer is an example of defamation.

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Keep in mind that nothing positive can come out of antagonizing a customer, even one who has verbally abused you or your colleagues. If you don't, you could be sued for defamation, a false statement that damages someone's reputation. (Written defamation is called libel; spoken defamation is called slander.)To successfully sue for defamation, the aggrieved party must prove (1)that the statement is false, (2)that the language injures the person's reputation, and (3)that the statement has been communicated to others.

Being Verbally Abused by a Customer Is an Example of Defamation