Jeremy is a manager at the telecommunication customer care branch of a leading router manufacturing company based in the U.S.He argues that hiring native speakers of English will ensure higher customer satisfaction and better customer care service.Which of the following,if true,weakens his argument?
A)Workers are more productive when managers communicate in their native language.
B)English fluency and accent modification are an integral part of training for customer care executives.
C)Global firms promote talented executives who can work in a multicultural diverse environment.
D)In the U.S., minorities are the fastest growing consumer group holding $3 trillion buying power.
E)Non-native speakers of English bring diversity to the workplace.

Question

Quizplus · Accepted Answer

B)If English fluency and accent modification training is given to all employees then the argument is weakened because it ensures all customer care executives, irrespective of native and non-native speakers, are qualified to handle the job.

Jeremy Is a Manager at the Telecommunication Customer Care Branch