Cosmetics company LeDeux needs to salvage its reputation after a safety scare and product recall.The CEO holds a press conference to reassure consumers that their concerns have been addressed and the products are now safe,explaining the measures taken to address the problem.Though his speech is worded perfectly and he answers questions from reporters well,the following day's newspapers are skeptical about his claims,saying he seemed nervous and ill-at-ease during the conference.Which of the following is an accurate explanation for this?
A)The reporters were determined to disbelieve the CEO's message.
B)The CEO's nonverbal communication did not match the spoken words.
C)Press conferences are not an effective way of conveying a message.
D)Product safety messages are best conveyed through demonstration, not explanation.
E)The CEO's nonverbal communication strengthened his message.

Question

Quizplus · Accepted Answer

B)Nonverbal signals play a vital role in communication because they can strengthen a verbal message (when the nonverbal signals match the spoken words), weaken a verbal message (when nonverbal signals don't match the words), or replace words entirely.

Cosmetics Company LeDeux Needs to Salvage Its Reputation After a Safety