Which of the following is a guideline for providing reasons for bad news in a negative news message that uses the indirect approach?
A)Use "company policy" as the reason most of the time.
B)Start with the most negative points first and move forward to increasingly positive ones.
C)Present your reasons in a clearly apologetic tone.
D)Provide enough detail for the audience to understand your reasons.
E)Avoid couching negative points in positive language.

Question

Quizplus · Accepted Answer

D)An ideal explanation section leads readers to your conclusion before you come right out and say it. The reader has followed your line of reasoning and is ready for the answer. By giving your reasons effectively, you help maintain focus on the issues at hand and defuse the emotions that always accompany significantly bad news. An effective way to do this is to start with positive or neutral points and move through progressively negative points. Provide enough detail for the audience to understand your reasons but be concise.

Which of the Following Is a Guideline for Providing Reasons