Guarantees by a provider to meet certain delivery quality specifications are called ________.
A)speed quality guarantees
B)service level agreements
C)service warranties
D)contracts

Question

Quizplus · Accepted Answer

Guarantees to meet delivery quality specifications are commonly referred to as service level agreements (SLAs). SLAs define the level of service a customer can expect, the metrics that will be used to measure service delivery, and any guarantees or warranties provided by the provider. Option A is not a commonly used term for such guarantees. Option C refers specifically to warranties that cover repairs and replacements of defective products or services. Option D is a broader term that includes SLAs and other types of contractual agreements.

Guarantees by a Provider to Meet Certain Delivery Quality Specifications